Terms & Conditions
THESE TERMS AND CONDITIONS ("TERMS AND CONDITIONS") STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF MSCOMTECH LTD COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH MSCOMTECH LTD.YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AND INSTRUCTIONS SUCH AS HOW LONG IT LASTS, FEES FOR EARLY TERMINATION, OUR RIGHTS TO CHANGE ITS CONDITIONS, LIMITATIONS OF LIABILITY, PRIVACY, AND SETTLEMENT OF DISPUTES BY ARBITRATION INSTEAD OF IN COURT. IF YOU ACCEPT THIS AGREEMENT, IT WILL APPLY TO ALL YOUR SERVICE PLANS FROM UK, INCLUDING ALL YOUR EXITING PLANS.
"You" means you individually, any person, including any employer that you are acting on behalf of. MSCOMTECH LTD. MSCOMTECH LTD. is the service mark of MSCOMTECH LTD. All reference & support should be referred to MSCOMTECH LTD.
Subscription Based Plans
“Subscription Based Plans” are tenured Subscription plans offered by MSCOMTECH LTD that are active for a specified period and will not include any incident based plans such as “Per Incident Plan” or the like.
"Materials" means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the MSCOMTECH LTD. Portal are the proprietary and copyrighted work of MSCOMTECH LTD and/or its suppliers. The definition of "Materials" does not include the design or layout of the MSCOMTECH LTD Web site or any other MSCOMTECH LTD. owned, operated, licensed or controlled site.
"Software" means a computer program of any kind, whether owned by MSCOMTECH LTD. or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both MSCOMTECH LTD. Software and Third Party Software.
SUBMISSION OF PLAN ORDERS;
SERVICE PLANS You may order Services by submitting Plan Orders through the MSCOMTECH LTD. Portal or by calling MSCOMTECH LTD. Once MSCOMTECH LTD. accepts the Plan Order submitted by you, then you will receive an email from MSCOMTECH LTD. at the email address that you provide or have provided to MSCOMTECH LTD. as part of the Registration Process for the Services. MSCOMTECH LTD. is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by MSCOMTECH LTD. of a Plan Order, you will have a Service Plan.
Subject to the Terms and Conditions, and other terms specific to each Service Plan, MSCOMTECH LTD. will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, MSCOMTECH LTD. will attempt problem diagnosis and a solution over the telephone, through chat, email or other means as it deems most appropriate under the circumstances including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. All undertakings under Service Plans are subject to MSCOMTECH LTD's Limited Warranty, which is set forth below. For more information, please refer to online documentation or call us at 0800 060 8781
Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. MSCOMTECH LTD. has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made. You understand that certain Service Plans may have onetime fee including, but not limited to “Service Fee” and/or “Activation Fee”. This fee will not be refunded in case of cancellation of the Service Plan unless otherwise stated in the Plan Order. When you purchased the Service, you agreed to specific price and plan, which may have included a term of one, two or three years (“Term Plan”). Similarly, some plans may offer a discount on the Service if you sign up for other MSCOMTECH LTD. services (“Bundle Discount”). You agree to maintain your Service and the bundled services for the applicable term. If you signed up for a Term Plan or a Bundle Discount, the price available with those plans is valid until one of the following occurs: (1) the term expires; (2) you drop one of the MSCOMTECH LTD. services you were required to purchase to receive the special rate; or (3) You terminate the agreement/Service before the expiry of the term.
Credit Card Billing.
You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize MSCOMTECH LTD. to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize MSCOMTECH LTD. and/or any other company who bills products or services, or acts as billing agent for MSCOMTECH LTD. to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide MSCOMTECH LTD with updated credit card information upon MSCOMTECH LTD’s request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither MSCOMTECH LTD nor any MSCOMTECH LTD affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enrol, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at MSCOMTECH LTD’s option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional 25 POUNDS.
You understand that MSCOMTECH LTD subscription will renew at end of your subscription cycle unless explicitly stated otherwise. Your credit card will be charged with the amount of the then prevailing subscription charges as per the payment option that you selected at the time of registering with MSCOMTECH LTD. If you would like to opt out of the ‘Auto Renewal’, please call us at 1-321-549-5483. and speak with one of our customer service representative at least 30 days prior to your subscription end date to discontinue your service.
PERSONAL AND NON-COMMERCIAL USE LIMITATION
Unless otherwise specified, the Services, Materials and Software are for your personal and non-commercial use in addressing matters covered by your Service Plan. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Services, Materials, or Software. Any Services, Materials, and Software are available only in connection with Services under a valid Service Plan.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of the MSCOMTECH LTD Portal or any Services, you will not use the Materials, Software or Services for any purpose that is unlawful or prohibited by these Terms and Conditions. You may not use the Services, Materials, or Software in any manner that could damage, disable, overburden, or impair any MSCOMTECH LTD server, or the network(s) connected to any MSCOMTECH LTD server, or interfere with any other party's use and enjoyment of any of the MSCOMTECH LTD Portal, the Materials, Software or Services. You may not attempt to gain unauthorized access to any MSCOMTECH LTD Portal, the Materials, Software or Services, other accounts, computer systems or networks connected to any MSCOMTECH LTD server or to any of the MSCOMTECH LTD Portal, the Materials, Software or Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any MSCOMTECH LTD Portal, the Materials, Software or Services or information through any means other than that specifically permitted to you under a Plan Order.
FAIR USAGE POLICY; SUSPENSION OR TERMINATION OF SUBSCRIPTION:
Though MSCOMTECH LTD has no limits on the amount of telephone or online support requests a Subscription based plan user may make during the subscription period, however, each Subscriber's use of the support services for the subscription based plans are subject to MSCOMTECH LTD's "fair use" policy. Under this policy, if at any time, in MSCOMTECH LTD's sole discretion, a subscription based plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a Subscription based Plan for individual use, then MSCOMTECH LTD reserves the right to suspend or terminate Subscriber's Subscription Services. In addition, MSCOMTECH LTD reserves the right to suspend or terminate any Subscription Services of any Subscriber that MSCOMTECH LTD, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any computer system other than a Registered System. User may terminate the Service at any time by giving written or electronic notice to MSCOMTECH LTD.; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the Service.
You may not create hyperlinks to any portion of the MSCOMTECH LTD. Portal, nor any Materials or Software posted therein.
You agree to indemnify, defend, and hold MSCOMTECH LTD, its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers, and any third-party Web site providers harmless from and against all claims, demands, actions, liabilities, losses, expenses, damages, and costs, including actual attorneys' fees, resulting from your violation of these terms and Conditions, misuse or abuse of a Service, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. You will cooperate as fully as reasonably required in MSCOMTECH LTD's defense of any claim. MSCOMTECH LTD reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of MSCOMTECH LTD. You agree immediately to notify MSCOMTECH LTD of any unauthorized use of your account or any other breach of security known to you.
GUESTS; LIMITED LICENSE TO USE OF MSCOMTECH LTD. PORTAL
If you are not currently subscribed for a Service, then you are regarded as a "Guest". Usage of the MSCOMTECH LTD Portal by current MSCOMTECH LTD customers outside of the scope of a Service specified under an applicable Plan Order is also treated as a "Guest". As a Guest you may use the MSCOMTECH LTD. Portal and Materials specifically designated as available to guests on the MSCOMTECH LTD Portal for the limited purposes of (a) deciding whether to subscribe to the Services provided by MSCOMTECH LTD, (b) registering with MSCOMTECH LTD and submitting Plan Orders only. The foregoing license grant is a non-exclusive revocable license.
MSCOMTECH LTD may provide you with the use of e-mail services, addresses, bulletin board services, instant messaging services, chat areas, news groups, forums, communities, personal web pages, calendars, file cabinets and/or other message or communication facilities designed to enable you to communicate with MSCOMTECH LTD's employees and others as appropriate to your Service under a Plan Order (each a "Communication Service" and collectively "Communication Services"). Communications Services shall only be used under an accepted Plan Order, and not for any other purpose.
LIMITED LICENSES TO USE THE E VISION CONSULTANCY LTD. PORTAL, MATERIALS AND SOFTWARE
As permitted through a Service, you may use Materials and Software posted on the MSCOMTECH LTD Portal, or made available in connection with a Plan Order which may be available for additional purposes and or subject to additional restrictions.
GENERAL LICENSE RESTRICTIONS
Any other use of the MSCOMTECH LTD. Portal, Services, Materials or Software, other than as explicitly permitted by MSCOMTECH LTD. is prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are all reserved to MSCOMTECH LTD and its suppliers. Reverse engineering and De-compilation of the Software is strictly prohibited.
In connection with obtaining Services, you agree that you will: Cooperate with the MSCOMTECH LTD. Technician: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and the technician. Please listen carefully to the technician and follow the technician's instructions. You must confirm that the following conditions are true: The situation giving rise to the question is, reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals; You must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident; The full system, including software and hardware, is available to you and accessible by you without limit during any telephone discussions with MSCOMTECH LTD. support personnel. Software/Data Backup: You understand and agree that MSCOMTECH LTD. shall under no circumstance be responsible for any lost or corrupted software or data. MSCOMTECH LTD. strongly recommends that you at all times maintain a complete data backup and disaster recovery plan. Account, Password, and Security: For you to submit a Plan Order, you must complete the Registration Process by providing us with current, complete and accurate information as prompted by and required under the applicable Registration Form. You also will choose a password and a user name. You are solely and entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are solely and entirely responsible for any and all activities that occur under your account. You agree to notify MSCOMTECH LTD immediately of any unauthorized use of your account or any other breach of security. MSCOMTECH LTD. will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by MSCOMTECH LTD or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.
EXCLUSIONS FROM "SERVICES"
Services" shall not include the following: Any item or activity not covered by the terms of a Plan Order; Service beyond the duration limitations identified in your Plan Order; Problem diagnosis and support that may not be completed because of a problem with your computer or other equipment, or their configuration that is beyond our control; Software, including the operating system and software added to the registered hardware products which are out of scope for the Service Plan; Problems that may and do result from: External causes such as accident, abuse, misuse, or problems with electrical power; Usage that is not in accordance with product instructions provided by manufacture; Failure to follow the product instructions provided by manufacture or failure to perform preventive maintenance; or Problems caused by using accessories, parts, or components not compatible with the product. On Compliance with the MSCOMTECH LTD. technician instructions for resolving the query.
NOTICE SPECIFIC TO MATERIALS AND SOFTWARE AVAILABLE ON THE E VISION CONSULTANCY LTD. PORTAL, OR THROUGH A SERVICE
For your convenience, MSCOMTECH LTD. may make available Materials or Software (as each term is defined above) for use and/or download, whether as a part of a Service, or in promotion of the Services. Use of any Materials and any Software is governed by the more stringent of (a) the terms of the end user license agreement ("EULA"), if any, which accompanies the specific Materials and Software, or (b) if there is no EULA, these Terms and Conditions. The Materials and Software are made available for download solely for use by you according to (a) the EULA, and (b) the Plan Order. Any reproduction or redistribution of the service not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. No logo, graphic, sound or image from any MSCOMTECH LTD. Web site may be copied or re transmitted unless expressly permitted by MSCOMTECH LTD .WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE MATERIALS OR SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION, REDISTRIBUTION OR ANY OTHER PURPOSE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE EULA ACCOMPANYING SUCH MATERIAL OR SOFTWARE.
END USER LICENSE AGREEMENTS (EULA) –
GENERALLY In connection with our Service, we may provide to you, the use of certain software which is owned by MSCOMTECH LTD. or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Service Plan and for no other purpose. The Software may be accompanied by a EULA from MSCOMTECH LTD. or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms and conditions of the EULA.
EULA FOR MSCOMTECH LTD SOFTWARE
With regard to any Software made available to you by MSCOMTECH LTD through the MSCOMTECH LTD Portal for which your acceptance of a separate license agreement is not required ("EMSCOMTECH LTD Software"), you are hereby granted a revocable, non-exclusive, non-transferable license by MSCOMTECH LTD to use the EMSCOMTECH LTD Software (and any corrections, updates and upgrades). In accordance with and as required under the Service Plan you shall not make any copies of the MSCOMTECH LTD. Software. You agree that the MSCOMTECH LTD Software is the confidential and proprietary information of MSCOMTECH LTD or its third party licensors, providers or suppliers, and which you shall not disclose to others or use except as expressly permitted herein. You may not de-compile, reverse technician, disassemble, attempt to discover any source code or underlying ideas or algorithms of the MSCOMTECH LTD Software, or otherwise reduce the MSCOMTECH LTD Software to a human readable form, modify, rent, lease, loan, use for time sharing or service bureau purposes, reproduce, sub license or distribute copies of the Software, or otherwise transfer the MSCOMTECH LTD Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the MSCOMTECH LTD. Software. You acknowledge that this license is not a sale of intellectual property and that MSCOMTECH LTD. or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the MSCOMTECH LTD. Software and related documentation, as well as any corrections, updates and upgrades. The MSCOMTECH LTD. Software may be used in Australia only, and any export of the MSCOMTECH LTD. Software is strictly prohibited.
THIRD PARTY SOFTWARE
As part of the Services, MSCOMTECH LTD may suggest that you acquire, install and use certain third party software ("Third Party Software"). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether MSCOMTECH LTD assists you in the acquisition, installation, and/or use of Third Party Software. MSCOMTECH LTD has no rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software. Your license to the MSCOMTECH LTD Software shall remain in full force and effect unless and until terminated by MSCOMTECH LTD, its third party licensors, providers or suppliers, or until your Service Plan is terminated as provided by your Plan Order and these Terms and Conditions. Upon termination of your Service Plan for any reason, you must cease all use of the Service Plan and the MSCOMTECH LTD Software and immediately delete the MSCOMTECH LTD Software from your computer. To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.
LIMITED SERVICE WARRANTY
MSCOMTECH LTD DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED AS TO THE SERVICES, THE MATERIALS AND THE SOFTWARE WHETHER IN THE NATURE OF MERTCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN THE EVENT THAT YOU ARE NOT SATISFIED WITH THE SERVICES, YOUR SOLE REMEDY IS TO (A) ALLOW E VISION CONSULTANCY LTD. TO REPERFORM THE SERVICES SUBJECT TO DISPUTE, (B) RE-DOWNLOAD AND REINSTALL THE SOFTWARE.SOME OF THE E VISION CONSULTANCY LTD. SERVICE PLANS COME WITH A 7- DAY LIMITED SERVICE WARRANTY AS PROVIDED IN ONLINE DOCUMENTATION FOR THOSE SPECIFIC PLANS. THIS 7- DAY LIMITED SERVICE WARRANTY IS SUBJECT TO FULFILLMENT OF THE TERMS FOR THE SPECIFIC SERVICE PLAN WHICH IS IN ADDITION TO THE TERMS AND CONDITIONS IN THIS DOCUMENTE VISION CONSULTANCY LTD. AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE SERVICES, MATERIALS OR THE SOFTWARE FOR ANY PURPOSE WHATSOEVER. ALL MATERIALS AND SOFTWARE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND WHATSOEVER. E VISION CONSULTANCY LTD. AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.THE MATERIALS COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. E VISION CONSULTANCY LTD. AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE MATERIALS AND/OR THE SOFTWARE DESCRIBED HEREIN AT ANY TIME.IN NO EVENT SHALL E VISION CONSULTANCY LTD. AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SERVICES, MATERIALS OR SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE MATERIALS.
TERM AND TERMINATION
MSCOMTECH LTD at its sole election may terminate or suspend your Service immediately without notice if, in the sole discretion of MSCOMTECH LTD: (a) you are in breach of any of the Terms and Conditions (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Third Party Software; (b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, MSCOMTECH LTD's network, or the use and enjoyment of MSCOMTECH LTD's other users; (c) MSCOMTECH LTD receives an order from a court to terminate the Service you are availing ; (d) if MSCOMTECH LTD for any reason ceases to offer the Service; (e) if you are no longer a MSCOMTECH LTD customer, or (f) MSCOMTECH LTD determines that you are abusing the Service. MSCOMTECH LTD., in its sole discretion, may refuse to accept your request for the Service, renewal or re-subscription following a termination or suspension of your use of the Service.
This Agreement and the rights and obligations of the parties under this Agreement and any disputes arising out of or in connection with this Agreement shall be governed in all respects by the laws of the UNITED KINGDOM without regard to conflicts of laws principles that would require the application of the laws of any other jurisdiction.
MSCOMTECH LTD has subscription based plans, a full refund will be issued to you if we unable to resolve your issues within the said period of subscription. We want you to be 100% satisfied with our services. If there is more than one issue, then the prorated amount of the subscription will be retained till the cancellation day and then the balance will be refunded. For example, if you subscribe to an annual plan on Jan-1st, 13 with an expiry on 31st December,13 and then you decide to cancel the subscription on 10th July (after one or two issues will be resolved) then MSCOMTECH LTD will retain pro-rated subscription amount till 10th July and processing fee if any. The balance will be refunded for the remaining number of days. For incident based plans, you will be eligible for refund if any of the criteria is met :You had all the pre-requisites to solve the problems but still your issue was not resolved. The issue was out of scope for a particular plan. Even after the said period of subscription, your issue has not been resolved by our technical experts. Refund Policy for Annual Subscribers: The Yearly Support Plan, as the name suggests, requires a twelve month commitment and the amount of subscription charge is non-refundable. However, it is subject to pure discretion of the company management upon the merits of an individual case. Here the payment would be fully refunded if: The reported issues can not be resolved completely. The issue crops up again immediately In such cases, a refund request based on instance is to be made within 48 hours after the tech support has been provided to you. However, MSCOMTECH LTD reserves the sole right to request additional information from you or reject your request for a refund if any fraudulent means have been adopted. MSCOMTECH LTD reasonably believes that such a refund request is abusive and indicative of fraudulent and foul means. In case of any fraudulent requests, MSCOMTECH LTD would seek to notify this to proper authorities and take appropriate legal action thereon. The refund process normally takes 2 weeks and at times would take one month to forty-five days during the high season of request.